How to return goods purchased in the NAVIN.PL store?
If for some reason you would like to return goods purchased in our store, here you will find all the necessary instructions on how to do it.
Remember that you have 14 days from the date of receipt to return the goods. Returns made after this deadline will not be accepted.
The return procedure in our store is very simple and consists of the following steps:
STEP 1 - FILL OUT THE RETURN FORM OR WRITE A STATEMENT IN ANY FORM
If you want to return the purchased goods, you can do it in several ways:
- you can download and complete the return form available at this link: Declaration . Then, you should print the completed form.
- You can write a declaration in any form and send it electronically.
- You can complete it electronically: form
STEP 2 - PREPARE THE PACKAGE WITH THE RETURNED GOODS
Place the printed form and the returned goods in the package in which you intend to send it back.
If possible, use the packaging in which you received the goods to return - this will save you money and help reduce waste.
The package with the goods should be prepared in such a way that the returned goods reach us safely. Remember that, in accordance with Art. 34 of the Act of May 30, 2014 on consumer rights, you are responsible for any damage to the goods you cause, the value of which we can deduct from the money returned to you.
STEP 3 – SEND THE PACKAGE WITH THE RETURNED GOODS
Send the finished package by courier to the following address:
NAVIN PL SP.zOO, Vadym Shaforostov, ul. Stanisława Lema 17F/101, 31-571 Kraków
STEP 4 – WAIT FOR YOUR MONEY REFUND
We will refund the money for the goods within 14 days from the date of delivery of the parcel.
We will refund you the money in the same way that was used to pay for the goods.
If you have any questions or concerns about returns in our store, please contact us by e-mail at sales@navin.pl or by phone at: +48 576-192-914 .
