Warranty obligations

The Seller shall be liable for the Non-Conformity existing at the time of delivery of the Goods to the Buyer and disclosed within 2 (two) years from that moment, unless the expiry date of the Goods for use is longer. 
In the event of revealing a Non-Conformity, the Buyer is entitled to the rights indicated in Article 43d et seq. of the Consumer Rights Act. The Buyer's rights indicated in the preceding sentence are exercised in accordance with the provisions of the Act on Consumer Rights.

In the event of revealing a Non-Compliance, the Buyer may file a complaint requesting the following:
1)    repair the Goods, or
2)    exchange of the Goods.

The complaint is submitted by e-mail to the address sales@navin.pl.

The complaint should include:
1)    the Buyer's name and surname;
2)    e-mail address;
3)    Order number;
4)    the date of delivery of the Goods;
5)    a description of the disclosed Non-conformity;
6)    request repair or replacement of the Goods.

If the Seller receives a request:
1)    repair of the Goods – the Seller is entitled to replace the Goods;
2)    replacement of the Goods – the Seller is entitled to repair the Goods;
– if the method of bringing the Goods into conformity with the Sales Agreement chosen by the Buyer is impossible or would require the Seller to incur excessive costs. 
In the event that both replacement and repair of the Goods are impossible or would require the Seller to incur excessive costs, the Seller may refuse to bring the Goods into conformity with the Sales Agreement. 

After considering the complaint, the Seller provides the Buyer with a response to the complaint, in which:
1)    accepts the complaint and indicates the planned date of implementation of the Buyer's request;
2)    refuses to bring the Goods into conformity with the Sales Agreement;
3)    rejects the complaint due to its unfoundedness.

The Seller responds to the complaint by e-mail within 14 (fourteen) days from the date of its receipt.
In situations where the Seller accepts the complaint, the Seller at its own expense brings the Goods into conformity with the Sales Agreement within a reasonable time from the moment of receipt of the complaint and without excessive inconvenience for the Buyer, taking into account the specificity of the Goods and the purpose for which the Buyer purchased them. The planned date of bringing the Goods into conformity with the Sales Agreement is indicated by the Seller in the response to the complaint.
The Buyer makes available to the Seller the Goods to be repaired or replaced. The Seller collects the Goods from the Buyer at his own expense. 
The Buyer is not obliged to pay for the ordinary use of the Goods, which were subsequently replaced.

In the event of revealing the Non-Compliance, the Buyer may submit to the Seller a statement on price reduction or withdrawal from the Contract, when:
1)    The Seller refused to bring the Goods into conformity with the Sales Agreement;
2)    The Seller has not brought the Goods into conformity with the Sales Agreement;
3)    The non-compliance continues despite the fact that the Seller has tried to bring the Goods into conformity with the Sales Agreement;
4)    The non-compliance is so significant that it justifies withdrawal from the Sales Contract without prior demand from the Seller to bring the Goods into conformity with the Sales Contract;
5)    it is clear from the Seller's statement or circumstances that the Seller will not bring the Goods into conformity with the Sales Agreement within a reasonable time or without undue inconvenience to the Buyer.

A statement on price reduction or withdrawal from the Sales Agreement may be submitted by e-mail to sales@navin.pl.

The statement on price reduction or withdrawal from the Sales Agreement should include:
1)    the Buyer's name and surname;
2)    e-mail address;
3)    Order number;
4)    the date of delivery of the Goods;
5)    a description of the disclosed Non-conformity;
6)    indication of the reason for making the statement;
7)    a statement on the reduction of the price of the Goods, together with an indication of the reduced price of the Goods, or a statement on withdrawal from the Sales Agreement.

The reduced price must remain in such proportion to the price resulting from the Sales Agreement in which the value of the Goods not in conformity with the Sales Agreement remains to the value of the Goods in accordance with the Sales Agreement. The Seller returns to the Buyer the amounts due as a result of exercising the right to reduce the price immediately, not later than within 14 (fourteen) days from the date of receipt of the statement on price reduction.

The Buyer may not withdraw from the Sales Contract if the Non-Conformity is insignificant. 

In the event of withdrawal from the Sales Agreement, the Buyer shall immediately return the Goods to the Seller at his expense. The Goods should be sent back to the following address: NAVIN PL SP.z.O.O., Vadym Shaforostov, Stanisława Lema 17F/101, 31-571 Kraków.
    
The Seller returns the price of the Goods to the Buyer immediately, not later than within 14 (fourteen) days from the date of receipt of the Goods or the proof of sending them back, whichever occurs first. The refund is made using the same means of payment as was used by the Buyer in the original transaction, unless the Buyer expressly agrees to another method of refund that does not involve any costs for the Buyer.