Delivery and payment
Payment for goods on the www.navin.pl website is exclusively non-cash.
Available payment methods on the www.navin.pl website include:
- PayU (BLIK, GooglePay, Bank Transfer, Installments)
- Cash on Delivery
- Bank Transfer
Bank Transfer
Seller's bank account number: NAVIN PL SP.z.o.o. Ul. Kraszewskiego 36, M.128, 30-110 Krakow NIP: 6772478466 BANK:
PKO Polski SWIFT (BIK): BPKOPLPW
PLN: 69 1020 4900 0000 8102 3460 1720
EUR: 30 1020 4900 0000 8402 3520 1444
As the transfer title, please enter the assigned invoice number sent to your email address.
Delivery
Typically, if an order is placed before 2:00 PM, we ship it the same day. Goods are shipped to addresses within Poland/the European Union/selected countries. For deliveries to countries outside the European Union, the buyer is responsible for customs duties. For detailed information on the amount of duties payable, the buyer can find it on the website of the Integrated Tariff of the European Communities (TARIC), which contains current rates of duties payable (https://ec.europa.eu/taxation_customs/dds2/taric/taric_consultation.jsp?Lang=pl&redirectionDate=20110310)
Delivery of goods purchased in the online store from 500 PLN is free.
The delivery cost is 20 PLN for purchases up to 500 PLN.
The delivery cost is 25 PLN when choosing the cash on delivery payment method.
The following delivery/collection methods are available for our customers:
- Shipping by DPD courier
- Personal collection - the NAVIN PL company warehouse is located at ul. Kornela Makuzsyńskiego 15, 31-752 Kraków.
Shipping of goods takes place within 2 working days from the date the buyer receives a message about the order being forwarded for execution - if the buyer chooses the option of paying for the goods upon delivery.
The Seller is obliged to deliver to the Buyer Goods in accordance with the Sales Agreement. The purchased goods, which should reach the Buyer in undamaged condition, must be checked upon delivery. If the goods packaging, i.e., the carton, is not undamaged, the Buyer should draw up a damage report with the courier and immediately contact the Seller by phone or email, attaching photos of the damage. Failure to do so will be considered as damage to the Goods caused by the Buyer. If the goods are delivered by DPD courier, the Buyer should check the Goods in their presence. If the goods are delivered to the Buyer damaged, defective or in any other way inconsistent with the sales agreement, the Buyer should immediately file a complaint and send it in the most convenient way for them, by email or SMS, attaching photos of the damage. The Seller will try to provide a response to the complaint as soon as possible, but no later than 7 days from the date of its receipt. In the event that the Seller has the same goods in stock, they will offer the Buyer to exchange the goods for a new one (shipping of the Goods at the Seller's expense) and will also order a DPD courier to collect the defective goods at a time convenient for the Buyer (ordering a DPD courier at the Seller's expense).
