Complaints - NAVIN PL
If the goods purchased in our store arrived damaged, defective or otherwise inconsistent with the contract, you can file a complaint regarding them. Here you will find all the necessary tips on how to do it.
You can submit a complaint within 2 years from the date of receipt of the package with the goods.
Remember that the non-conformity of the goods constituting the basis for filing a complaint must exist at the time of delivery of the goods. Complaints about goods due to discrepancies occurring after delivery of the goods will not be accepted.
The complaint procedure in our store is very simple and consists of the following steps:
STEP 1 – SUBMIT A COMPLAINT
As part of a complaint, you can:
- demand the replacement of the goods with a new one or their repair
- submit a declaration of a reduction in the price of the goods or withdraw from the sales contract (i.e. return the goods) - provided that one of the cases specified in Art. 43e of the Act of May 30, 2014 on consumer rights (including failure to repair or replace the goods despite submitting a complaint).
Send a complaint containing one of the above requests to us by e-mail. In addition to the complaint request, include the following elements in the e-mail:
- Your first and last name;
- order number;
- Bank account number;
- date of delivery of the goods;
- description of the noticed non-compliance (damage, missing) of the goods.
Moreover, in the event of damage, please attach photos showing the non-compliance of the goods to the e-mail.
You should send your completed complaint to: sales@navin.pl .
STEP 2 – WAIT FOR THE REPLY
We will respond to your complaint within 14 days of receiving it by e-mail.
If the complaint is incomplete, we may ask you to complete it.
STEP 3 – COMPLAINT PROCESSING
If the complaint is accepted, we will immediately start implementing your request.
Replacement or repair of goods
If your complaint requested the replacement of the goods with a new one or their repair, we will collect the complained goods from you within the time agreed with you, unless you agree to send them back yourself (at our expense). We will then deliver you new goods or repaired goods.
Lowering the price of goods
However, if you requested a reduction in the price of the goods, we will refund the difference between the original price and the reduced price within 14 calendar days from the date of receipt of the complaint.
Return
If, as part of a complaint, you decided to withdraw from the sales contract (i.e. return the goods), after receiving our response confirming the complaint, you should return the goods (by post or courier) to the following address: NAVIN PL SP.zOO, Vadym Shaforostov, ul. Stanisława Lema 17F/101, 31-571 Kraków
If possible, use the packaging in which you received the goods to return - this will save you money and help reduce waste. The package with the goods should be prepared in such a way that the returned goods reach us safely.
We will refund the money for the goods within 14 days from the date of delivery of the parcel.
We will refund you the money in the same way that was used to pay for the goods.
If you have any questions or concerns regarding complaints in our store, please contact us by e-mail at sales@navin.pl or by phone at: +48 576-192-914 .
