We know that reading regulations is not an exciting activity, so to make it easier for you to find the most important information about our store and the rules of using it, we have prepared a summary of them.

The online store is the property of NAVIN PL, a limited liability company.
You can contact us by e-mail (info@navin.pl), traditional mail (ul. Stanisława Lema 17F/101, 31-571 Kraków) or by phone (+48 576-192-914).
In order to increase the convenience of shopping in our store, we encourage you to create an account, but it is not obligatory. Regardless of the account you have created, you can delete it at any time.
All information about the goods available in the store and possible payment and delivery methods will be displayed on the screen of your device when placing an order.
After placing the order, you must pay for it (unpaid order may be canceled).
The purchased goods should reach you intact. If the package of goods is damaged, you should write down a damage report and contact us immediately.
You can return purchased goods without giving a reason within 14 days from the date of delivery. We will refund the money for the goods no later than 14 days from the date we receive the returned goods or proof of their return.
If the goods arrive damaged, missing or otherwise inconsistent with the sales contract, you can file a complaint regarding them. We will respond to the complaint within 14 days from the date of its receipt.
If you have problems with your account, you have the right to file a complaint (please submit it by e-mail). We will respond to the complaint within 14 days from the date of its receipt.
To enable you to use the store and fulfill your orders, we process your personal data. Detailed information on this subject can be found in our Privacy Policy: Link .

The full text of the store regulations can be found below.

If you have any questions or concerns about the regulations or purchases in our store, please contact us!

We enjoy your shopping!

REGULATIONS OF THE WWW.NAVIN.PL ONLINE STORE

§ 1.

General provisions

These regulations (hereinafter: " Regulations ") define the rules and conditions of using the "NAVIN.PL" online store operating at the Internet address WWW.NAVIN.PL (hereinafter: " Store ").
The Regulations are the regulations referred to in Art. 8 of the Act of 18 July 2002 on the provision of electronic services (hereinafter referred to as the " Act on the provision of electronic services ").
The store is owned by NAVIN.PL, a limited liability company with its registered office in Kraków (registered office address: ul. Józefa Ignacego Kraszewskiego 36/128, 30-110 Kraków, Kraków district, MAŁOPOLSKIE voivodeship), registered in the DISTRICT COURT FOR KRAKÓW Śródmieście in KRAKÓW, 11th COMMERCIAL DEPARTMENT OF THE NATIONAL COURT REGISTER under number 0000974857, with NIP: 6772478466, REGON number: 522174138 (hereinafter referred to as the " Seller ").
Contact with the Seller is possible via:
1. e-mail – at: sales@navin.pl;
2. traditional mail - at the following address: NAVIN PL SP.zOO, Vadym Shaforostov, ul. Stanisława Lema 17F/101, 31-571 Kraków;
3. by phone – at +48 576-192-914.
As part of its business activities, the Seller:
1. sells Goods that may be purchased by Buyers;
2. provides Users with the Account Service.
In accordance with the provisions of Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on the single market for digital services and amending Directive 2000/31/EC (Digital Services Act) (hereinafter: " DSA "), the Seller has designated a contact point for direct communication with the authorities of EU Member States, the European Commission, the Digital Services Council and Website Users on matters covered by the DSA regulation. The contact point is available at: info@navin.pl.
Information about the Goods available in the Store, in particular their descriptions, technical and operational parameters and prices, constitute an invitation to conclude a Sales Agreement within the meaning of Art. 71 of the Act of April 23, 1964, Civil Code (hereinafter: " Civil Code ").
Before using the Store, the Customer is obliged to read the Regulations and Privacy Policy.

§ 2.

Definitions

The words used in the Regulations written with a capital letter have the following meanings:

Working day - a day that is not Saturday, Sunday or another non-working day within the meaning of the Act of January 18, 1951 on non-working days;
Customer – User or Buyer;
Civil Code - term defined in § 1 section 6 of the Regulations;
Consumer - a natural person concluding a legal transaction with the Seller that is not directly related to his or her business or professional activity;
Account - a panel created in the Store's IT system, enabling the User to use its functionalities, in particular to purchase Goods;
Buyer - a person who is a Consumer, Entrepreneur or Entrepreneur with Consumer rights who has concluded a Sales Agreement with the Seller or has taken steps to conclude it;
Buyer's license - term defined in § 11 section 8 of the Regulations;
Non-conformity – this means:
1. non-compliance of the Goods with the Sales Agreement (the criteria for assessing the compliance of the Goods with the Sales Agreement are specified in Article 43b(1-2) of the Consumer Rights Act) or
2. inconsistency of the Account Service with the Agreement for the provision of the Account Service (the criteria for assessing the compliance of the Account Service with the Agreement for the provision of the Account Service are specified in Article 43k, sections 1-2 of the Act on Consumer Rights);
Opinion - the Buyer's opinion about the Goods purchased by him, expressed by assigning points to the Goods on a scale specified by the Seller or by describing experiences related to the Goods;
Privacy Policy - a document containing information on the processing of Customers' personal data by the Seller;
Entrepreneur - a natural person, a legal person or an organizational unit without legal personality, which is granted legal capacity by special provisions, conducting business or professional activity on its own behalf;
Entrepreneur with Consumer rights - a natural person conducting business or professional activity on his or her own behalf, who has concluded an Agreement with the Seller directly related to his or her business activity, but which does not have a professional character for this person, resulting in particular from the subject of the business activity performed by him or her;
Regulations - term defined in § 1 section 1 of the Regulations;
Seller - the term defined in § 1 section 3 of the Regulations;
Goods - movable items available in the Store within the meaning of the provisions of the Civil Code, which may be purchased by the Buyer, in particular bathroom radiators;
Agreement – Agreement for the provision of the Account Service or Sales Agreement;
Agreement for the provision of the Account Service - an agreement for the provision of a digital service within the meaning of the Consumer Rights Act, under which the Seller undertakes to provide the User with the Account Service free of charge for an indefinite period of time, and the User undertakes to provide the Seller with personal data;
Sales contract - a sales contract within the meaning of the provisions of the Civil Code, under which the Seller undertakes to transfer the ownership of the Goods to the Buyer and deliver the Goods to him, and the Buyer undertakes to collect the Goods and pay the price to the Seller;
Account Service - a digital service within the meaning of the provisions of the Consumer Rights Act, consisting in the creation and maintenance of an Account by the Seller for the User;
Consumer Rights Act - Act of May 30, 2014 on consumer rights;
Act on the provision of services by electronic means - term defined in § 1 section 2 of the Regulations;
User – a person who is a Consumer, Entrepreneur or Entrepreneur with Consumer rights who has concluded an Account Service Agreement with the Seller or has taken steps to conclude it;
Order - term defined in § 6 section 4 of the Regulations.

§ 3.

Technical requirements

In order for Customers to properly use the Store, it is necessary to:
1. connection to the Internet;
2. having devices enabling the use of Internet resources;
3. using a web browser enabling the display of hypertext documents on the device screen, linked on the Internet by a web service and supporting the JavaScript programming language, and accepting cookies;
4. having an active e-mail account.
Within the Store, Customers are prohibited from using viruses, bots, worms or other computer codes, files or programs (in particular scripts and applications automating processes or other codes, files or tools).
The Seller informs that it uses cryptographic protection of electronic transfer and digital content by applying appropriate logical, organizational and technical measures, in particular to prevent third parties from accessing the data, including SSL encryption, the use of access passwords and anti-virus or unwanted software programs.
The Seller informs that despite the use of security measures referred to in section 3 above, the use of the Internet and services provided electronically may be at risk of malicious software getting into the IT system and the Customer's device or third parties gaining access to the data on this device. In order to minimize this threat, the Seller recommends using antivirus programs or measures to protect identification on the Internet.

§ 4.

Rules of using the Store

The Customer is obliged to use the Store in a manner consistent with the provisions of generally applicable law, the provisions of the Regulations, as well as with good customs.
Providing illegal content by the Customer is prohibited.
The prices of the Goods available in the Store are expressed in Polish zlotys (PLN) and constitute gross value (including all mandatory price components, including applicable VAT).
The Buyer may purchase Goods both after creating an Account and without creating it. If an Account is created, the Buyer should log in to it before starting shopping.

§ 5.

Agreement for the provision of the Account Service

In order to conclude the Agreement for the provision of the Account Service, the User should perform the following actions:
1. go to the Store's website, select the necessary goods, put them in the cart, and then click on the "Order" tab,
2. in the displayed form, select the "without registration" or "with registration" tab and then enter the following data:

- when selecting the "no registration" tab:

first name and last name;
e-mail address;
contact telephone number;
address (for shipping if it is a private person; company address and shipping address if it is a legal person)

- when selecting the "with registration" tab:

a) name and surname;

e-mail address and e-mail confirmation;
contact telephone number;
address (for shipping if it is a private person; company address and shipping address if it is a legal person)
password created by the User for the Account;
1. it is obligatory to check the checkbox when declaring that you have read the Regulations and the Privacy Policy and accept their provisions, and if the delivery and invoice addresses are the same;
2. optionally - check the checkbox next to the declaration of consent to receive the Newsletter.
3. Create an account.

Creating an account is tantamount to concluding an Agreement for the provision of the Account Service by the User.
The User gains access to the Account immediately after creating the account.
After creating an Account, the User may make changes to the data stored there.
Using the Account, the User may in particular:
1. store your personal data;
2. place Orders and view submitted Orders.
The Seller informs and the User acknowledges that maintaining compliance of the Account Service with the Agreement for the provision of the Account Service does not require the User to install its updates.
If the User is not granted access to the Account immediately after concluding the Agreement for the provision of the Account Service, the User calls on the Seller to immediately grant access to the Account. The summons referred to in the preceding sentence may be sent by e-mail to the address indicated in § 1 section 4 point 1 of the Regulations. If the Seller does not provide the User with access to the Account immediately after receiving the request referred to in the preceding sentence, the User may withdraw from the Agreement for the provision of the Account Service.
Notwithstanding the provisions of section 7 above, if the User is not granted access to the Account, the User may withdraw from the Agreement for the provision of the Account Service without calling the Seller to grant access to the Account, if at least one of the cases specified in Art. 43j section 5 of the Consumer Rights Act.
Notwithstanding the provisions of section 7-8 above, the User may terminate the Agreement for the provision of the Account Service at any time and without giving a reason with immediate effect. Moreover, pursuant to Art. 27 et seq. of the Act on Consumer Rights, the User may withdraw from the Agreement for the provision of the Account Service without giving a reason, within 14 (fourteen) days from the date of its conclusion.
Withdrawal from the Agreement for the provision of the Account Service or its termination, regardless of the basis for this action, takes place by the User submitting to the Seller a declaration of withdrawal from the Agreement for the provision of the Account Service or its termination. The declaration referred to in the preceding sentence may be sent by e-mail to the address indicated in § 1 section 4 point 1 of the Regulations. The Seller deletes the Account immediately after receiving the declaration referred to in the preceding sentence.
If the User uses the Account in a manner inconsistent with the provisions of generally applicable law, the provisions of the Regulations or good practices, as well as if the User provides illegal content, the Seller may terminate the Agreement for the provision of the Account Service with a notice period of 7 (seven) days. , by submitting a declaration of termination to the User via e-mail. After the expiry of the notice period indicated in the preceding sentence, the Account is permanently deleted. During the notice period, the Seller may block the User's access to the Account for a period not exceeding 1 month, if this is necessary to prevent further violations by the User.
In the event of applying the measure referred to in section 11 above, the User against whom the measure was applied may submit an appeal under the principles described in § 11 of the Regulations.
Blocking or deleting the Account does not affect the performance of Sales Agreements concluded by the User before blocking or deleting the Account.

§ 6.

Sales agreement

In order to conclude the Sales Agreement, the Buyer should perform the following actions:
1. visit the Store's website;
2. go to the tab of the selected Goods and click the "add to cart" button;
3. go to the "order" tab and click the "checkout" button;
4. enter or select the following data in the displayed form:
  1. first name and last name;
  2. e-mail address;
  3. Phone number;
  4. address of residence/business (street, house number, apartment number, city, postal code, country);
  5. delivery address (if different from the address of residence/business);
  6. optionally, enter the company name and Tax Identification Number (NIP) in the comment to the order (if the Buyer is an Entrepreneur or an Entrepreneur with Consumer rights);
  7. payment method;
  8. shipping method;
5. it is obligatory to check the checkbox when declaring that you have read the Regulations and Privacy Policy and accept their provisions;
6. optionally - check the checkbox next to the declaration of consent to receive the Newsletter;
7. click the "Confirm Order" button and then pay for the Goods in accordance with the selected payment method.
The Buyer may choose one of the following methods of delivering the Goods:
1. DPD courier delivery;
2. personal collection at the following address: ul. Kornela Makuszyńskiego 15, 31-752 Kraków.
The Buyer may pay the price for the Goods:
1. by bank transfer to the Seller's bank account;
2. by transfer using the payment system (BLIK, GooglePay, Transfer, RATY);
3. payment upon receipt of the Goods delivered by the DPD courier (cash or payment card).
By clicking the "Continue" or "Confirm Order" button, the Buyer is tantamount to submitting an offer to purchase the selected Goods (hereinafter: " Order ").
After placing the Order, the Buyer receives confirmation of its submission to the e-mail address or SMS to the mobile phone number provided by him.
If it is impossible to complete the Order, the Seller shall notify the Buyer by means of a message sent to the e-mail address provided by him or by telephone. In the case referred to in the preceding sentence, no Sales Agreement is concluded between the Seller and the Buyer. If the Order referred to in this section 6 has been previously paid by the Buyer, the Seller shall immediately refund all payments made by him.
If the Order is submitted for execution, the Seller shall notify the Buyer thereof by means of a message sent to the e-mail address provided by the Buyer or by telephone. When the Buyer receives the message referred to in the preceding sentence, a Sales Agreement is concluded between the Seller and the Buyer.
If the placed Order, for which the Buyer has chosen the option of payment for the Goods before their delivery, is not paid within 2 (two) business days from the date of its submission, the Seller has the right to withdraw from the Sales Agreement and cancel the Order within 7 (seven) days. days from the date of ineffective expiry of the deadline for payment of the Order. Withdrawal from the Sales Agreement and cancellation of the Order takes place by the Seller sending an appropriate statement to the e-mail address provided by the Buyer.

§ 7.

Delivery of Goods

If the Buyer has chosen the option of collecting the Goods in person, he or she may collect them at the following address: ul. Kornela Makuszyńskiego 15, 31-752 Kraków within 3 (three) days from the date of receipt of the message from the Seller confirming the preparation of the Goods for collection.
If the Buyer fails to collect the Goods within the period specified in section 1 above, the Seller has the right to withdraw from the Sales Agreement within 3 (three) days from the date of ineffective expiry of the deadline for receipt of the Goods. Withdrawal from the Sales Agreement and cancellation of the Order takes place by the Seller sending an appropriate statement to the e-mail address provided by the Buyer. If the Buyer has paid for the Goods before the Seller withdraws from the Sales Agreement, the Seller shall refund all payments made by the Buyer immediately after withdrawing from the Sales Agreement.
The Seller ships the Goods to addresses located in the territory of the Republic of Poland/European Union/selected countries.
If the Goods are shipped to countries outside the European Union, the Buyer bears the costs of customs duties. Detailed information regarding the amount of fees payable can be found by the Buyer on the website of the Integrated Tariff of the European Communities (TARIC), containing the current rates of fees payable (https://ec.europa.eu/taxation_customs/dds2/taric/taric_consultation.jsp?Lang=pl&redirectionDate =20110310).
The shipping costs of the Goods are covered by the Seller.
The Goods are shipped within 2 business days from:
1. receipt by the Buyer of information about the submission of the Order for execution - if the Buyer chooses the option of paying the price for the Goods upon delivery.
The Seller is obliged to deliver the Goods to the Buyer in accordance with the Sales Agreement.
The goods delivered to the Buyer should be intact.
If the Goods are delivered by a courier, the Buyer should check the Goods in his presence. If the package of Goods is damaged, the Buyer should write down a damage report and contact the Seller.

§ 8.

The right to withdraw from the Sales Agreement

The provisions of this § 8 apply only to the Buyer who is a Consumer or an Entrepreneur with Consumer rights.
The Buyer has the right to withdraw from the Sales Agreement without giving any reason within 14 (fourteen) days from the date of taking possession of the Goods by him or a third party other than the carrier indicated by the Buyer.
The Buyer exercises the right to withdraw from the Sales Agreement by submitting to the Seller a declaration of withdrawal from the Sales Agreement (hereinafter: " Declaration "). To meet the deadline for withdrawal from the Sales Agreement, it is sufficient to send the Declaration before the deadline referred to in section. 2 above.
The declaration may be submitted by the Buyer in any form, in particular on the form constituting Annex No. 2 to the Consumer Rights Act. In order to improve the exercise of the right to withdraw from the Sales Agreement, the Seller recommends submitting the Declaration in the manner indicated in section 5-8 below.
The Buyer may submit a Declaration in the form of:
1. electronic;
2. paper.
If the Declaration is selected in electronic form, the Buyer should send it by e-mail to the address indicated in § 1 section 4 point 1 of the Regulations, a message containing the following elements:
1. name and surname of the Buyer;
2. e-mail address;
3. correspondence address;
4. an express declaration of withdrawal from the Sales Agreement;
5. indication of the Goods to which the withdrawal from the Sales Agreement applies;
6. order number;
7. date of placing the Order;
8. PKD codes of the business activity conducted by the Buyer (if the Buyer is an Entrepreneur with Consumer rights).
If you choose the Declaration in paper form, the Buyer should print and complete the form constituting Annex No. 1 to the Regulations and then send it together with the Goods to the address indicated in section. 10 below.
The Seller sends the Buyer confirmation of receipt of the Statement immediately after receiving it, via e-mail.
If the Buyer exercises the right to withdraw from the Sales Agreement, he or she should return the Goods to the Seller within 14 (fourteen) days from the date of withdrawal from the Sales Agreement. To meet the deadline referred to in the preceding sentence, it is sufficient to return the Goods before its expiry.
The Goods should be sent back to the following address: NAVIN PL SP.zOO, Vadym Shaforostov, ul. Stanisława Lema 17F/101, 31-571 Kraków.
The Buyer bears the direct costs of returning the Goods.
Payments made by the Buyer are refunded after the Seller receives the returned Goods or proof of its return by the Buyer, depending on which of these events occurs first. The refund is made using the same payment method used by the Buyer in the original transaction, unless the Buyer expressly agrees to a different solution. The buyer does not bear the costs of returning the payment made.
The Buyer is liable for any reduction in the value of the Goods resulting from using them in a manner other than necessary to establish the nature, characteristics and functioning of the Goods.
The Buyer is not entitled to withdraw from the Sales Agreement if:
1. The Goods are non-prefabricated items, manufactured according to the Buyer's specifications or intended to meet his individual needs;
2. The goods are items that deteriorate quickly or have a short shelf life;
3. Goods are items delivered in a sealed packaging, the opening of which cannot be returned for health protection or hygiene reasons, if the packaging was opened after delivery;
4. Goods are things that, after delivery, due to their nature, have been inseparably connected with other things;
5. The goods are an audio or visual recording or a computer program delivered in a sealed package if the package has been opened after delivery.

§ 9.

Complaints regarding the Goods

Based on Article. 558 § 1 of the Civil Code, the Seller's liability under the warranty towards Buyers who are Entrepreneurs is excluded. The further provisions of this § 9 apply exclusively to:
1. a Buyer who is a Consumer or an Entrepreneur with Consumer rights;
2. Non-compliance of the Goods with the Sales Agreement.
The goods delivered to the Buyer by the Seller must comply with the Sales Agreement.
The Seller is liable for any Nonconformity existing at the time of delivery of the Goods to the Buyer and disclosed within 2 (two) years from that moment, unless the expiry date of the Goods is longer.
In the event of disclosing Nonconformities, the Buyer has the rights specified in Art. 43d et seq. of the Consumer Rights Act. The Buyer's rights specified in the preceding sentence are exercised in accordance with the provisions of the Consumer Rights Act and the provisions of this § 9.
In the event of disclosing non-compliance, the Buyer may submit a complaint containing a request:
1. repair the Goods or
2. exchange of Goods.
The complaint is submitted via e-mail to the address indicated in § 1 section. 4 point 1 of the Regulations.
The complaint should include:
1. name and surname of the Buyer;
2. e-mail address;
3. order number;
4. date of delivery of the Goods;
5. description of the disclosed Nonconformity;
6. request for repair or replacement of the Goods.
If the Seller receives a request:
1. repair of the Goods - the Seller is entitled to replace the Goods;
2. replacement of the Goods - the Seller is entitled to repair the Goods;

– if the method chosen by the Buyer to bring the Goods into compliance with the Sales Agreement is impossible or would require the Seller to incur excessive costs.

If both replacement and repair of the Goods are impossible or would require the Seller to incur excessive costs, the Seller may refuse to bring the Goods into compliance with the Sales Agreement.
After considering the complaint, the Seller provides the Buyer with a response to the complaint in which:
1. acknowledges the complaint and indicates the planned deadline for fulfilling the Buyer's request;
2. acknowledges the complaint and informs the Buyer about the Seller's exercise of the right referred to in section 8 above;
3. refuses to bring the Goods into compliance with the Sales Agreement for the reasons indicated in section 9 above;
4. rejects the complaint because it is groundless.
The Seller responds to the complaint via e-mail within 14 (fourteen) days from the date of its receipt.
In the cases referred to in section 10 points 1-2 above, the Seller, at his own expense, brings the Goods into compliance with the Sales Agreement within a reasonable time from the receipt of the complaint and without excessive inconvenience to the Buyer, taking into account the specific nature of the Goods and the purpose for which the Buyer purchased them. The planned date for bringing the Goods into compliance with the Sales Agreement is indicated by the Seller in the response to the complaint.
The Buyer provides the Seller with Goods subject to repair or replacement. The Seller collects the Goods from the Buyer at his own expense.
The Buyer is not obliged to pay for the normal use of Goods that have subsequently been replaced.
In the event of disclosing Nonconformities, the Buyer may submit to the Seller a declaration of price reduction or withdrawal from the Agreement when:
1. The Seller refused to bring the Goods into compliance with the Sales Agreement for the reasons indicated in section 9 above;
2. The Seller did not bring the Goods into compliance with the Sales Agreement in accordance with section 12-13 above;
3. The non-conformity persists even though the Seller has attempted to bring the Goods into compliance with the Sales Agreement;
4. The inconsistency is so significant that it justifies withdrawal from the Sales Agreement without first requesting that the Seller bring the Goods into compliance with the Sales Agreement;
5. it is clear from the Seller's representation or circumstances that the Seller will not bring the Goods into compliance with the Sales Agreement within a reasonable time or without undue inconvenience to the Buyer.
A declaration of price reduction or withdrawal from the Sales Agreement may be submitted via e-mail to the address indicated in § 1 section 4 point 1 of the Regulations.
A declaration of price reduction or withdrawal from the Sales Agreement should include:
1. name and surname of the Buyer;
2. e-mail address;
3. order number;
4. date of delivery of the Goods;
5. description of the disclosed Nonconformity;
6. indication of the reason for submitting the declaration, selected from among the reasons indicated in section 15 above;
7. a statement on reducing the price of the Goods, along with an indication of the reduced price of the Goods, or a statement on withdrawal from the Sales Agreement.
The reduced price must be in such proportion to the price resulting from the Sales Agreement that the value of the Goods inconsistent with the Sales Agreement remains to the value of the Goods consistent with the Sales Agreement. The Seller returns to the Buyer the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 (fourteen) days from the date of receipt of the declaration of price reduction.
The Buyer may not withdraw from the Sales Agreement if the Non-conformity is immaterial.
In the event of withdrawal from the Sales Agreement, the Buyer shall immediately return the Goods to the Seller at the Seller's expense. The Goods should be sent back to the following address: NAVIN PL SP.zOO, Vadym Shaforostov, ul. Stanisława Lema 17F/101, 31-571 Kraków.
The Seller returns the price of the Goods to the Buyer immediately, no later than within 14 (fourteen) days from the date of receipt of the Goods or proof of its return, depending on which of these events occurs first. The price is refunded using the same method of payment that was used by the Buyer in the original transaction, unless the Buyer expressly agrees to a different method of return, which does not involve any costs for him.

§ 10.

Complaints regarding the Account Service

The provisions of this § 10 apply only to Users who are Consumers or Entrepreneurs with Consumer rights.
The Account Service provided to the User by the Seller must be consistent with the Account Service Provision Agreement throughout the entire period of provision of the given Account Service.
The Seller is liable for any Non-Compliance revealed during the period of providing the Account Service.
If any Non-Compliance is disclosed, the User may submit a complaint containing a request to bring the Account Service into compliance with the Agreement for the provision of the Account Service.
The complaint is submitted via e-mail to the address indicated in § 1 section. 4 point 1 of the Regulations.
The complaint should include:
1. User's name and surname;
2. e-mail address;
3. description of the disclosed Nonconformity;
4. request to bring the Account Service into compliance with the Account Service Provision Agreement.
The Seller may refuse to bring the Account Service into compliance with the Agreement for the provision of the Account Service if it is impossible or would require the Seller to incur excessive costs.
After considering the complaint, the Seller provides the Customer with a response to the complaint in which:
1. acknowledges the complaint and indicates the planned date for bringing the Account Service into compliance with the Agreement for the provision of the Account Service;
2. refuses to bring the Account Service into compliance with the Agreement for the provision of the Account Service for the reasons indicated in section 7 above;
3. rejects the complaint because it is groundless.
The Seller responds to the complaint via e-mail within 14 (fourteen) days from the date of its receipt.
If the complaint is accepted, the Seller, at its own expense, brings the Account Service into compliance with the Agreement for the provision of the Account Service within a reasonable time from the receipt of the complaint and without excessive inconvenience to the User, taking into account the nature of the Account Service and the purpose for which it is used. The planned date for bringing the Account Service into compliance with the Agreement for the provision of the Account Service is indicated by the Seller in the response to the complaint.
In the event of disclosing Non-Compliance, the Customer may submit to the Seller a declaration of withdrawal from the Agreement for the provision of the Account Service when:
1. bringing the Account Service into compliance with the Agreement for the provision of the Account Service is impossible or requires excessive costs;
2. The Seller did not bring the Account Service into compliance with the Agreement for the provision of the Account Service in accordance with section 10 above;
3. The non-conformity persists even though the Seller has attempted to bring the Account Service into compliance with the Account Service Supply Agreement;
4. The inconsistency is so significant that it justifies withdrawal from the Agreement for the provision of the Account Service without first requesting that the Seller bring the Account Service into compliance with the Agreement for the provision of the Account Service;
5. it is clear from the Seller's statement or circumstances that the Seller will not bring the Account Service into compliance with the Agreement for the provision of the Account Service within a reasonable time or without undue inconvenience to the User.
A declaration of withdrawal from the Agreement for the provision of the Account Service may be submitted via e-mail to the address indicated in § 1 section. 4 point 1 of the Regulations.
The declaration of withdrawal from the Agreement for the provision of the Account Service should include:
1. Customer's name and surname;
2. e-mail address;
3. date of delivery of the Account Service;
4. description of the disclosed Nonconformity;
5. indication of the reason for submitting the declaration, selected from among the reasons indicated in section 11 above;
6. declaration of withdrawal from the Agreement for the provision of the Account Service.
If the User withdraws from the Agreement for the provision of the Account Service, the Seller deletes the Account immediately after receiving the declaration of withdrawal from the Agreement for the provision of the Account Service.

§ 11.

Opinions

A Buyer who has purchased a Good and used it personally may leave his/her Opinion regarding this Good on the store's website in the "Opinions" chapter.
The opinion on the store's website in the "Opinions" chapter should necessarily include:
1. First name and last name;
2. Give a mark;
3. Comment;
4. Optional - "Benefits" and "Incompatibilities".
The Seller ensures that the Opinion is published on the website to ensure that it does not violate the provisions of the Regulations. However, this does not exclude the removal of an Opinion already published if it turns out to be inconsistent with the Regulations after its publication.
It is prohibited to include in Reviews:
1. data that is false, contrary to the law, the Regulations or good practices;
2. content used to conduct activities prohibited by law, inciting violence, hatred or insulting any group or person;
3. content that may violate personal rights, copyrights, image rights or other rights of third parties;
4. advertising, promotional, political, religious or discriminatory content;
5. content promoting activities competitive with the Seller.
Any person using the Store's website (hereinafter referred to as the " Reporter ") is entitled to report an Opinion that may violate the Regulations.
Applications can be made:
1. by e-mail to: info@navin.pl.
The Opinion Report should contain the following information:
1. a sufficiently substantiated explanation of the reasons why a given Opinion constitutes illegal content,
2. a clear indication of the precise electronic location of the information, such as the exact URL(s), and, where applicable, additional information to identify the Reviews, as appropriate to the type of Reviews and functionality of the Store,
3. name and surname or name and e-mail address of the Reporting Party, with the exception of reports regarding information considered to be related to one of the crimes referred to in Art. 3-7 of Directive 2011/93/EU,
4. a statement confirming the good faith belief of the Reporting Party that the information and allegations contained therein are correct and complete.
After receiving the application, the Seller sends the Applicant a confirmation of its receipt to the e-mail address provided by him.
If the application does not contain the elements indicated in section 8 above or contains errors, the Seller may ask the Applicant to supplement or correct the application within 14 days from the date of receipt of the above. requests. If the Applicant does not supplement or correct the application within the deadline specified in the preceding sentence, the Seller may leave the application without consideration.
The Seller verifies the submitted Opinion within 14 days from the date of receipt of the complete and correct report. As part of the verification activities, if necessary, we will ask the applicant to send the necessary additional information or documents. Until the report is recognized, we may block the visibility of the Opinion.
After verifying the Application, the Seller:
1. deletes an Opinion that violates the Regulations;
2. restores the Opinion that does not violate the rules arising from the Regulations (if its visibility was blocked at the stage of verification of the Report), providing a justification for the decision.
In the event of deletion of the Opinion, the Seller shall immediately notify both the Reporter and the Buyer who published the deleted Opinion of this fact, providing a justification for his decision.
The justification for the Seller's decision includes:

an indication of whether the decision involves deleting the Opinion, blocking its visibility, depositioning it or imposing other measures referred to in the Regulations in relation to that Opinion and, where applicable, the territorial scope of the decision and its validity period;
the facts and circumstances on the basis of which the decision was made, including, where applicable, whether the decision was made on the basis of a notification made by the Applicant or on the basis of voluntary verification activities carried out at the initiative of the Seller and, where strictly necessary, the identity of the Applicant;
where applicable, information about the use of automated means in making decisions, including whether a decision was made in relation to Opinions detected or identified using automated tools;
if the decision concerns a potentially prohibited Opinion, an indication of the legal or contractual basis on which the decision is based and an explanation of the reasons why the Opinion is considered prohibited content on this basis;
clear and user-friendly information for the Buyer and the Applicant about their options to appeal against the decision.

A Buyer whose Opinion has been removed or a Reporter whose Opinion is refused by the Seller may file an appeal against the Seller's decision.
The appeal can be submitted by e-mail to the following address: info@navin.pl
The appeal should include:

name and surname or name of the appellant,
contact details (e-mail address, correspondence address),
detailed justification why, in the opinion of the appellant, why the Seller's decision is wrong and should be changed.

The Seller immediately confirms receipt of the appeal by sending a notification to the e-mail address provided by the appellant.
Appeals are considered within 14 days from the date of their receipt by the Seller's authorized team (these activities will not be performed automatically, without human participation).
Leaving an Opinion is tantamount to submitting a declaration by the Buyer that he is the sole author of the Opinion. The Buyer is responsible for the content of the Opinion and the consequences of its publication (including infringements of personal rights and intellectual property rights of third parties).
Leaving an Opinion is tantamount to granting the Seller by the Buyer a free, non-exclusive license to use it (hereinafter: " Buyer's License ").
The Buyer's license is granted for an indefinite period (with the possibility of terminating it two years in advance, effective at the end of the calendar year) and without territorial restrictions, and covers the use of the Opinion in the following fields of use:
1. recording and reproducing in any quantity, using any technique and in any format;
2. disseminating in any way, using any media, in particular through publication in the Store and on the Seller's social media.
The Buyer's license authorizes the Seller to grant further licenses to use the Feedback to any selected third parties. The further license referred to in the preceding sentence may be granted by the Seller for a fee or free of charge.
The Buyer undertakes not to exercise his personal rights regarding the Opinion (including the right to mark the authorship of the Opinion and the right to supervise the use of the Opinion) and authorizes the Seller to exercise these rights on behalf of the Buyer.

§ 12.

Intellectual property of the Seller

All components of the Online Store, in particular:
1. Store name;
2. Store logo;
3. photos and descriptions of the Goods;
4. principles of operation of the Store's website, all its graphic elements, interface, software, source code and databases

- are subject to legal protection under the provisions of the Act of February 4, 1994 on copyright and related rights, the Act of June 30, 2000 - Industrial Property Law, the Act of April 16, 1993 on combating unfair competition and other provisions generally applicable law, including European Union law.

Any use of the Seller's intellectual property without its prior express consent is prohibited.

§ 13.

Processing of personal data

0pt">Information on the processing of personal data by the Seller can be found in the Privacy Policy available at: Link .

§ 14.

Out-of-court dispute resolution

The provisions of this § 14 apply only to Customers who are Consumers.
The customer has the opportunity to use out-of-court methods of dealing with complaints and pursuing claims.
Detailed information on the possibility for the Customer to use out-of-court methods of dealing with complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and on the websites:
1. district (municipal) consumer ombudsmen and social organizations whose statutory tasks include consumer protection;
2. Provincial Inspectorates of the Trade Inspection;
3. Office of Competition and Consumer Protection.
The customer may also use the online dispute resolution (ODR) platform available at: http://ec.europa.eu/consumers/odr/.
The Seller informs that unless such an obligation results from mandatory provisions of law, the Seller does not use extrajudicial methods of dealing with complaints and pursuing claims. Moreover, the Seller does not undertake to use the ODR platform referred to in section 4 above.

§ 15.

Change of Account Service

The Seller may change the Account Service in the event of:
1. the need to adapt the Account Service to newly developed devices or software used by Users to use the Account Service;
2. the Seller decides to improve the Account Service by adding new functionalities or modifying existing functionalities;
3. legal obligation to make changes, including the obligation to adapt the Account Service to the current legal status.
Changing the Account Service may not involve any costs for the User.
The Seller informs Users about changes made to the Account Service by placing a message on the Account informing about the changes. Regardless, information about the change may be sent to Users via e-mail.
If a change to the Account Service will significantly and negatively affect the User's access to the Account Service, the Seller is obliged to inform the User about:
1. properties and date of making the change, and
2. the User's right to terminate the Agreement for the provision of the Account Service with immediate effect within the 30th (thirty) day of making the change.
The information referred to in section 4 above, the Seller sends to Users via e-mail, no later than 7 (seven) days before making the change.
Termination by the User of the Agreement for the provision of the Account Service pursuant to section 4 point 2 above takes place by submitting to the Seller a declaration of termination of the Agreement for the provision of the Account Service. The declaration referred to in the preceding sentence may be sent by e-mail to the address indicated in § 1 section 4 point 1 of the Regulations. The Seller deletes the Account immediately after receiving the declaration referred to in the preceding sentence.

§ 16.

Changes to the Regulations

The Seller may make changes to the Regulations in the event of:
1. changes to the Seller's data;
2. changes in the scope of the Seller's business;
3. the Seller starts providing new services, modifies the services currently provided or discontinues their provision;
4. making technical modifications to the Store that require adapting the provisions of the Regulations to them;
5. legal obligation to make changes, including the obligation to adapt the Regulations to the current legal status.
Customers will be informed about changes to the Regulations by publishing its amended version on the Store's website.
The provisions of the then applicable Regulations shall apply to Sales Agreements concluded before the date of publication of the new Regulations on the Store's website.
The User who does not agree to the amendment to the Regulations may terminate the Agreement for the provision of the Account Service with immediate effect within 7 (seven) days from the date of receipt of the amended version of the Regulations via e-mail. Lack of notice shall be deemed to constitute consent to the amendment of the Regulations.
The Agreement for the provision of the Account Service is terminated by the User submitting to the Seller a declaration of termination of this Agreement. The declaration referred to in the preceding sentence may be sent by e-mail to the address indicated in § 1 section 4 point 1 of the Regulations.
Immediately after receiving the declaration referred to in section 5 above, the Seller deletes the Account.

§ 17.

Final Provisions

The law applicable to the Regulations and the Agreements indicated therein is Polish law. However, the choice of Polish law made in the preceding sentence does not deprive the Consumer of protection resulting from the provisions of foreign law which cannot be excluded by contract and which would apply in the absence of the choice of Polish law made in the preceding sentence.
Annex No. 1 - Declaration of withdrawal from the Sales Agreement is a part of the Regulations.
The current version of the Regulations is valid from August 1, 2024.